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Confirm Purchase Error

Help Billing Purchasing

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#1 NextGenetwork

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Posted 20 June 2016 - 02:01 PM

Currently on a 14 day trail version, wanted to purchase the education unlimited license due to me going back to school of 3D animation design and film, but every time I click confirm purchase it says "A problem has occurred, contact the staff" so this is what I'm doing. Looking to try and buy again THIS WEEKEND SOMEBODY HELP ME PLEASE

#2 primaveranz

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Posted 20 June 2016 - 09:50 PM

Hi, I have forwarded your post to the Support link here:-

 

http://support.moviestorm.co.uk

 

Hopefully someone will get back soon.

 

Cheers.


"If we only use 1/3 of our brain, what's the other 1/3 for?"


#3 NextGenetwork

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Posted 20 June 2016 - 10:10 PM

Thank you so much

#4 primaveranz

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Posted 20 June 2016 - 10:13 PM

Did you get the reply?

 

"Hi,

Sometimes it is necessary to confirm with your bank that you are wanting to make the purchase - sometimes banks block purchases that are different from ones normal spending patterns.

Otherwise I would suggest getting the funds into your paypal account first, and paying out of your paypal balance.

Ben Sanders
Moviestorm"

 

 


"If we only use 1/3 of our brain, what's the other 1/3 for?"


#5 NextGenetwork

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Posted 20 June 2016 - 10:38 PM

Okay! Do you think it has something to do with my FireFox browser? I know I haven't updated it in ages and a topic I read said it has to be 3.6 or later??

#6 Ben_S

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Posted 25 June 2016 - 11:12 AM

It is unlikely to be browser related, but you could easily try with a different browser just in case.

 

Did you try either phoning your bank, or transferring the funds into your paypal account prior to making a purchase?


Ben Sanders
Moviestorm Ltd


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