What's this forum for?
Use this forum if
- You're an existing Moviestorm subscriber, and you're having problems with your subscription
- You're an existing Moviestorm subscriber, and you have questions about your subscription
- You're contemplating purchasing a Moviestorm subscription, and you have questions or comments
- You've tried to purchase a subscription, but have encountered a problem
Where can I get help with Moviestorm?
For general help with Moviestorm, please use the Help forum.
Who monitors this forum?
This forum is monitored by Moviestorm staff, and we'll try to respond to you as soon as we're able. Please note that we're based in Cambridge, UK, so we're on UK time (GMT) for the most part. Please also note that this forum is not actively monitored on weekends or UK holidays.
What information should be in my post?
When making a post, please try to include the following information:
- Full details of any problem you're having, including details of your web browser and operating system, and details of the payment method you're using.
- Whether you currently have an active Moviestorm subscription.
- Details of any previous communication you may have had with our Support Team.
You should not include any of the following:
- Your postal address
- Your full name
- Your email address
- Your bank details, credit card details, or other specific payment details.
Knowledgable members of the Moviestorm community may reply to your post with helpful suggestions and comments. More often than not, they'll be spot on, but be aware that we only officially endorse posts by members of the Moviestorm Team. Moviestorm staff members are identified on the forums by a prominent "Moviestorm staff" badge next to their username, like this: