paypal payment taken |
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 Dec 20 2010, 5:44 PM
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#1
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 Director Group: Members Posts: 124 Joined: 20-December 08 Member No.: 3,634  |
Hi
ive had a payment for £4.99 taken from my paypal account that i dont think should have happened. i had a balance of 600 points sitting so used some to buy the filters 3 pack. my total dropped to 100 points, yet today i came home from work to find a payment for 4.99 made to yourselfs. can you advise please ? Dave |
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Dec 21 2010, 9:03 PM
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#2
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Director Group: Members Posts: 124 Joined: 20-December 08 Member No.: 3,634 |
managed to figure it was a monthly sub payment that was taken. I'd been under the impression id be asked to renew my subscription not taken automatically.
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Jan 13 2011, 6:45 AM
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#3
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Moviegoer Group: Members Posts: 1 Joined: 13-January 11 Member No.: 12,784 |
same happened to me
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Jan 16 2011, 4:52 AM
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#4
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 Master Director  Group: Pioneers Posts: 1,881 Joined: 4-May 07 Member No.: 388 |
The same thing has happened to me, I was expect a warning email at least, to say your sub was about to be renewed, so I could do some thing about it, now I'm $7.99 down from my PayPal account which I was saving for another purchase and I can't untick subscription renew automatically, looks like I will have to cancel my sub so I don't get billed again next month.
Regards Davidwww --------------------  Moviestorm still Number One |
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Jan 19 2011, 8:24 PM
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#5
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 Master Director Group: Pioneers Posts: 729 Joined: 4-October 07 Member No.: 963 |
Yes, that was sneaky! Happened to me too... was under the impression i was on a yearly sub/; and i could just renew it with all the points i have saved up.
I have no option to get a yearly sub. at the moment too. I have all the addons i want and need already and lots of points too. What's going on MS. staff? --------------------  3DTree Addons: Click for details: *Free # Battlestar Colonial fleet || $7 Rural001 Addon: click here for details~_ --:Free Japanese style school building block~_ _~- -:*Free DoJo with Animation~__~- NEW:*Free LivingRoomExtras~__~ *Free # MS-Car Delorean ~__~ *Free # 3DTreeTrek01 addon ~__~ *Free # Panda01addon ~__~ *Free # Explode02 |
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Jan 20 2011, 4:50 PM
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#6
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 Master Director  Group: Administrators Posts: 4,234 Joined: 18-January 07 Member No.: 116 |
What has happened: The 12 month free, then onto a monthly subscription offer that was made just over a year ago, has got to the stage where people who accepted it are now on monthly subsciptions.
There have been problems with this conversion with some peoples accounts, so if this has caused problems for you, please contact us at support.team@moviestorm.co.uk, and we will try to sort things out. It is something that is best handled on an individual basis, rather than in a forum thread, however. -------------------- Ben Sanders
Moviestorm Ltd |
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