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#1 graham

graham

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Posted 09 February 2011 - 07:02 PM

Hi
In January I renewed my subscription with an annual payment. My Bank have informed me that on Tuesday you took a monthly payment as well. Please can you look in to this an amend your records. Also credit the monthly payment taken

Many thanks

Graham Easton

#2 Ben_S

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Posted 10 February 2011 - 02:59 PM

I've canceled the subsciption in our payment system that should have been canceled when you moved to the 12 month payment.
And I've refunded the extra transaction.

Sorry about the problems.

Ben Sanders
Ben Sanders
Moviestorm Ltd

#3 graham

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Posted 10 February 2011 - 09:39 PM

QUOTE (Ben_S @ Feb 10 2011, 02:59 PM) <{POST_SNAPBACK}>
I've canceled the subsciption in our payment system that should have been canceled when you moved to the 12 month payment.
And I've refunded the extra transaction.

Sorry about the problems.

Ben Sanders


Hi Ben
No problem
Many thanks

Graham




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