PayPal can't handle request!

[ArthurVKuhrmeier]

Hi MS team,

for days now I'm trying to rent the whole package. But every time I check out, and log in to PayPal, an error occurs:

Wir können Ihre Anfrage zurzeit leider nicht verarbeiten. Kehren Sie zu Short Fuze Limited zurück, und wählen Sie eine andere Option aus.

Unfortunately we cannot process your request at the moment. Please return to Short Fuze Ltd. and choose a different option.

Please help!!!! I want the big pack!

Thanks, Arthur.

[lucindamc123]

I just logged into PayPal and they have a new thing up before you actually get into your account. It is to sign an electronic disclosure agreement. That might be interfering with payment via PayPal when other companies connect you directly. Did you see that electronic disclosure agreement when you logged in after you clicked Paypal from Moviestorm?

[Moviestorm]

All the staff who can help with this are away this weekend, but someone will take a look when they get back on Tuesday April 26th.

[ms_amos]

It's possible that Paypal was just having "a moment". It may be worth trying again before the morning as we've found that sometimes just re-trying can solve the problem.
It's also worth noting that if you only have a credit card to back up your Paypal account then you will not be able to purchase any recurring themes (but you can purchase a non-recurring 3 month plan, for example).
Hope this helps.

[ArthurVKuhrmeier]

Thanks Lucinda,

but for me there was nothing to accept or so. I cleaned my account, though.

Thank you, Amos.

I don't use a credit card. And I did try it several times on different days. I even tested 1-month and 3-month subscription. I just tried again. Still, the same error shows up.

I hope someone finds a solution for this odd error...
Arthur

[ms_amos]

Hi Arthur,
If you haven't already, could you please create an issue in the support section of the site:
http://support.moviestorm.co.uk/
This way we can discuss your account details in a private conversation and hopefully find a solution for you?
Thanks,
Amos

[ArthurVKuhrmeier]

No problemo, boss -- it's done!

[ms_amos]

That's great news!
Just for the record (and for others having the same problem), what did you do differently? Or did Paypal just start working even though nothing was changed?