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Cannot install latest version


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#1 pjonesdotca

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Posted 11 February 2012 - 01:44 PM

The BASE content part 1 fails to install and gives me a socket read error.
I have no problems installing the application itself - it's just that for the last three days I get the same error trying to load the content.

Is there a way of sideloading it? This is frustrating.

#2 corthew

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Posted 11 February 2012 - 02:13 PM

Sometimes antivirus software can be overprotective of changes to your directory structure. I think MS fixed that issue but it may be worth trying the install with your AV software disabled for a few minutes.

Alternately you can try downloading the content and installing manually but I'm not sure how you do that with the base pack. Someone else should be able to help you there though if needed.

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#3 pjonesdotca

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Posted 11 February 2012 - 03:01 PM

Well, I saw that the first set seemed to have failed so it's now downloading BASE 1 of 2.
This is kind of a less than ideal way of installing software though.
I understand for issues of DRM and "piracy" but, it leads to problem like this.

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#4 pjonesdotca

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Posted 11 February 2012 - 05:15 PM

I manged to get a print screen of what it's showing.

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#5 Ben_S

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Posted 13 February 2012 - 11:17 AM

It should be trying to download files in a similar way to a web browser (using http protocols); it is worth checking if you have a firewall that could be blocking it (either Moviestorm or javaw).

When Moviestorm fails to download a file, the filename is put in the boot.log; you could download it manually and put it in the 'downloads' folder in your moviestorm installation. There are quite a few content packs to install, though, during the normal download process.

boot.log
This is created in the Moviestorm user folder. It is emptied each time you start Moviestorm, so please reproduce the problem first. It's in:
Vista, Win7, Macs: Users/[Username]/Moviestorm
WinXP: C:/Documents and Settings/[Username]/Moviestorm
Ben Sanders
Moviestorm Ltd


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