Moviestorm keeps crashing, Big thanks to Amos - you solved the problem.

[lucindamc123]

I am using the same set I used last night and I didn't have any problems. I have about 20 puppets on the set and they all have guns as it is a scene from Vautrin. The set is very low poly. In fact since I started having crashing problems this morning, I made all the props even lower poly. Now I have to turn the shaders off on this set in order for it not to crash. I don't know if this is a problem with the server or something else as I used a higher poly set last night with the same puppets and had no problems at all.

But I also noticed just now that the servers are working correctly now so I don't know what the problem is.

[corthew]

I am using the same set I used last night and I didn't have any problems. I have about 20 puppets on the set and they all have guns as it is a scene from Vautrin. The set is very low poly. In fact since I started having crashing problems this morning, I made all the props even lower poly. Now I have to turn the shaders off on this set in order for it not to crash. I don't know if this is a problem with the server or something else as I used a higher poly set last night with the same puppets and had no problems at all.

But I also noticed just now that the servers are working correctly now so I don't know what the problem is.

Maybe its the same problem that disconnecting from the internet temporarily fixed for me.

Ben thought it could be Windows updating IE to version 9 hogging resources.

[lucindamc123]

Thanks, I will give it a try and see if it works. I am using Firefox but on a Windows computer that probably doesn't mean much because IE will still keep updating and hogging resources.

[primaveranz]

Thanks, I will give it a try and see if it works. I am using Firefox but on a Windows computer that probably doesn't mean much because IE will still keep updating and hogging resources.

If you set updates to "Notify" and don't download the IE one it won't.

[Armanus]

I think the only time the MS servers should affect your program is when you start the launcher and it is trying to log you in. Once you are logged in, I would think you are set, so it's possible that site issues have nothing to do with your program crashing. Who knows, maybe your copy has grown rebellious

[lucindamc123]

Well I have a lifetime subscription so I am always logged on and I didn't have any problems with the modders workshop. I don't know what is happening. It could be the animations of so many puppets shooting guns. But I am rebuilding the set with the puppets already animated and it seems to be working fine now. If I can't do this with the set, I will have to do it greenscreen which will not be easy but I can still do the scene.

[ms_amos]

It's very unlikely that our servers could cause system instabilities with Moviestorm. As it was mentioned earlier, once you're logged in you should be fine in normal use, unless you want to buy something directly from the asset browser.
I'm not sure why Moviestorm would be crashing, under the conditions that you describe, unless you've got to the level where Moviestorm simply cannot allocate enough resources for your scene. If you'd like to send me a copy of your movie (and any AddOns that it relies upon) I'll happily look at it for you, and maybe we can offer some advice once we know what we're dealing with.
I'm glad that you seem to have it resolved by lowering the complexity of some of your models, but in an ideal world that shouldn't always be necessary.

[lucindamc123]

Thanks Amos, yes I am very surprised that I had to make the props on this set so lo poly because for the scene I did of the buildings being bombed and showing the airplanes flying overhead and dropping the bombs, those were really hi poly props and animated too and I had no problems. Also with the scene where the people are in the street, the buildings were higher poly than what I am using for this scene and I had the same amount of puppets on the set too and I had no problems.

I wonder if it is the memory usage because they are all shooting guns in this scene.

[ms_amos]

It's something that we can definitely look into.
My first thought is that a lot of user made content can swallow up resources quite quickly, but with the amount of characters that you are using, it wouldn't be that surprising if their activities were causing a slowdown (simply by multiplying every activity by the amount of characters you are using is bound to take it's toll). We'll look into the gun activities and update you if we find anything.

[lucindamc123]

Thanks, Amos, since this set is really low poly I think it is probably the animations and I may have to do this by using chromakey. But so far it seems to be working even as I update the set a bit.

[lucindamc123]

Well it will not work with the shaders at all. It works fine without the shaders turned on. The movie will open but when I go to lighting to turn on the shadows, it crashes. So I think maybe I need to get another video card. Since I have ATI and I need to get Nvidia. That might help. I don't know. Strange thing is I didn't have this problem on this computer until I upgraded to 1.5.2.

Okay I loaded a new movie and put the same set on it and the shaders turned on with no problem, so I think it is the number of puppets with the animations causing the problem so I guess I am going to have to do this with Chromakey.

[ms_amos]

I hate to state the obvious, but have you checked to see if there's a driver update for your card? It might make all the difference.

[lucindamc123]

Yes I just updated the driver for the graphics card. The latest one was July 2011. They haven't done a new one since.

[lucindamc123]

Well it is working better now. I started a new movie and loaded my set on and have the shadows turned on and it is working fine. I also changed all the textures for the models to DDS files and that helped too. I have 16 puppets on the set all shooting guns and it is working fine. I think changing the textures to DDS really helped a lot too.

[ms_amos]

DDS textures are much better than most other formats due to their much smaller filesize and mipmaps. It's quite possible that you were exceeding your memory allocation with png's/ tif's/ etc. and changing to DDS has lowered your overhead enough that your system can cope.

[lucindamc123]

Thanks Amos for your help. Yes that solved the problem with the other addons I made after I changed them to DDS files. Since these props were so low poly, I didn't think it would matter but it sure did.

[lucindamc123]

Still having problems with this scene. I have 16 puppets and I have them all in only Moviestorm costumes and when I try to move from the dressing room to the set or set workshop view, the movie crashes. And this is an empty set too. I don't know what is going on. Should I reinstall Moviestorm?

Attached File(s)

 hs_err_pid11528.log ( 14.08K ) Number of downloads: 0

 

[ms_amos]

I don't know what's best to advise at this point, Lucinda. There are a lot of variables, and I'm not sure why your copy of Moviestorm is crashing at this point.
If you could email me (or send a PM) with your log.txt from the Moviestorm users folder, we'll have a better idea of why the crash is happening.
Of course, if you don't mind the extra space being used up on your PC, you are quite welcome to install another version of Moviestorm, but I wouldn't uninstall the old version until we've found what the problem is.

[lucindamc123]

I don't know what's best to advise at this point, Lucinda. There are a lot of variables, and I'm not sure why your copy of Moviestorm is crashing at this point.
If you could email me (or send a PM) with your log.txt from the Moviestorm users folder, we'll have a better idea of why the crash is happening.
Of course, if you don't mind the extra space being used up on your PC, you are quite welcome to install another version of Moviestorm, but I wouldn't uninstall the old version until we've found what the problem is.

here is the log text from the USERS folder and the problem is the uniforms and it is the Moviestorm policeman's uniform that I am using. It can't find the thumbnail photo.

I am going to re install the Law and Order pack and see if that works.

Attached File(s)

 LOG.txt ( 23.29K ) Number of downloads: 2

 

[ms_amos]

The first error that I can see in that log file, is that "TMG_Small_Town_Original" is failing due to an out of memory exception.
It looks like that you are simply running out of allocatable memory for your AddOn's, so it's possible that disabling a few of them may resolve your issue. If that doesn't work, you may want to remove AddOns that are not needed for this particular project.