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Do we have enter card details even when we get free content?


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#1 kkffoo

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Posted 13 December 2007 - 03:56 PM

I just tried to download the new pack, and despite having enough points to purchase, and my basket total set at 0 I am still directed to a payment page and asked to pay full price..glitch?

#2 zuckerman

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Posted 13 December 2007 - 04:00 PM

that's weird because i had to enter my points. but, there must be some glitch because i got overcharged around triple.

#3 kkffoo

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Posted 13 December 2007 - 04:14 PM

Sorry zuckerman, I should have been clearer. My basket read 0 once I added my points.

#4 zuckerman

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Posted 13 December 2007 - 05:04 PM

gotcha. smile.gif still gotta glitchy.

#5 Melopee

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Posted 13 December 2007 - 07:18 PM

You must enter about 600 points in the blank rectangle at the right and then klick on the button RECALCULATE, that's that. You are now able to download the Music Video 01 Pack.
I hope this make sense, it worked fine by me! :wink:

#6 kkffoo

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Posted 14 December 2007 - 07:51 AM

597 points, one point for every penny.
HSBC want my money still..maybe they over spent on Britney Spears cds and need to claw it back somehow?



#7 bengarrett1971

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Posted 14 December 2007 - 09:41 AM

Hi kkffoo,

Melopee is right, you need to enter the number of points you wish to use and click the "Recalculate" button that is next to the points text field.

If the payable balance is 0.0, the "payment method" section is removed from the page and you won't end up redirected to HSBC.

If this isn't what happend for you, it's definitely a glitch. I'll PM you to see if I can get more clues about what is going wrong.

Ben
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#8 bengarrett1971

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Posted 14 December 2007 - 09:44 AM

Hi zuckerman,

I'll PM you too about the store glitch you were having...sounds wierd (but glitches always are, I suppose).

Ben
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#9 kkffoo

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Posted 14 December 2007 - 09:48 AM

Ben, I have to go be screamed at by a roomful of tots having christmas party now, if I have a brain cell left when I return I'll try a few things.
Total reads 0 when I press recalculate (as before) . HSBC stll want my money.

#10 kkffoo

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Posted 16 December 2007 - 11:55 AM

Thread bump for Ben;
Download is now working correctly for me. I have not been charged after redeeming my points.

#11 bengarrett1971

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Posted 03 January 2008 - 02:52 PM

Good news kkffoo, that's the way it should be!

Thanks for letting me know.

Ben
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