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Update from trial to Moviestorm Max not working


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#1 inlikeflynn

inlikeflynn

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Posted 29 October 2018 - 11:40 AM

Hi All,

 

I had a trial version of Moviestorm and, when the trial period came to an end, I purchased Moviestorm Max online. My problem is that when I try to load the movies I made with the trial version a message appears stating "this movie requires additional contect packs" there is also a button with the text "Upgrade to Moviestorm Max" (see attached file). I have tried uninstalling Moviestorm and reinstalling it twice but it hasn't helped. When I originaly mentioned this problem in the Moviestorm support page one of the support staff asked for my username and email so that they could check my license. This was 18/10/18 and I've heard nothing back since.

 

Also when I load Moviestorm and select My Moviestorm followed by My Account I get a page that says "Proxy Error"

 

Any ideas? Any support staff who could assist?

 

Thanks,

 

Attached File  MMax Message.JPG   30.46KB   0 downloads

Chris



#2 inlikeflynn

inlikeflynn

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Posted 29 October 2018 - 10:10 PM

Sorted :)




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